Terms and conditions

Payment

Credit/Debit card details are required at the time of booking. This acts as your guarantee. The balance is due on departure and can be paid by any of the following methods; Sterling Cash, Personal UK Cheques with a Guarantee Card – accepted up to the limit of the card only, Debit/Credit Cards.

If you have not booked directly through Ashbourne House, Credit Cards carry a 2% surcharge.

Ashbourne House reserves the right to pre-authorise credit cards prior to arrival. The price you have been given includes VAT

Cancellation Policy

Any cancellations made with less than 7 days notice will unfortunately incur the full charge of the accommodation, unless the room(s) can be re-let.

No Shows - In the event of a ‘No Show’ the cost of the entire reservation will be deducted from the Debit/Credit card used to reserve the room.

Curtailment of Stay - Unless exceptional circumstances apply, no refunds will be given.

We recommend that you take out the necessary cancellation/travel insurance. The Yorkshire Tourist Board recommend TPS and they can be contacted on 0870 744056.

Check-in Times

You are welcome to arrive anytime between 11.00 and 18.00. If you believe you will arrive after 20.00 please contact us to advise of your arrival time.

Checking-Out

Guests are requested to vacate their room(s) by 10.00 on the day of departure.

Loss/Damage to Property

Rooms will be checked after departure and any breakages, loss or damage will be charged to the credit/debit card that made the booking. In the unfortunate circumstance of lost keys a charge of £75.00 will apply. This charge occurs as locks will need to be replaced.

Meal Times

Breakfast is served between 8.00 and 9.00 Monday to Friday and 8.30 to 9.30 at the weekend. If you would like breakfast outside of these times please ask on your arrival.

NO SMOKING

We adopt a strict no smoking policy in all rooms and in all internal and external areas of Ashbourne House.

Please note that if you choose to ignore our wishes and policy you will be asked to leave and charged in full for your entire stay. PLEASE DON’T SMOKE.

By booking you accept the above terms and conditions

Thank you for your booking. Enjoy your stay at Ashbourne House, and we look forward to meeting you.